Productivity & Collaboration
Microsoft 365
Outlook
Word
ExcelPowerPointTeams
OneDrive
SharePoint
OneNote
Planner
Google Workspace
Gmail
Google Drive
Docs
Sheets
Meet
Operating Systems
Desktop
Windows 11
macOS
macOS 26
macOS 16
macOS 15
Server
Windows Server (Best Effort)
Linux (Best Effort)
Email Systems
Microsoft Exchange Online
Microsoft Outlook
Gmail / Google Workspace
Endpoint Management
Microsoft Intune
Datto RMM
Cybersecurity Solutions
Microsoft Defender
Datto AV/EDR
Kaseya MDR
Backup & Recovery
Datto Backups
Cohesity
Microsoft 365 Backup
Browsers
Microsoft Edge
Google Chrome
Mozilla Firefox
PDF & Document Software
Adobe Acrobat
Adobe Reader
Foxit PDF
Bluebeam
Communication & Conferencing
Microsoft Teams
Zoom
RingCentral
Accounting & Finance
Typically supported at the workstation level, with vendor escalation for application-specific issues:
QuickBooks
Sage
Xero
FreshBooks
Dynamics 365 Business Central
CRM Systems
Usually support access, connectivity, integrations, and user management:
Salesforce
HubSpot
Zoho CRM
Dynamics 365 CRM
Line of Business (LOB) Applications
MSPs often provide:
Installation
User setup
Authentication integration
Backup and recovery
Vendor coordination
Examples:
Manufacturing ERP systems
Retail POS systems
Healthcare software
Legal practice management software
Real estate platforms
Construction management software
Typical MSP Support Classification
Support LevelExamplesFully SupportedWindows, Microsoft 365, Outlook, Teams, Printers, Browsers, MFAPartner/Vendor AssistedQuickBooks, Salesforce, Sage, ERP systemsBest EffortLegacy applications, custom software, internally developed tools
Example "Supported Software" List for an MSP Contract
Core Supported Applications
Microsoft 365 Suite
Microsoft Teams
Microsoft Outlook
Microsoft OneDrive
Microsoft SharePoint
Google Workspace
Adobe Acrobat Reader
Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Defender
Endpoint Management Platform
Supported with Vendor Assistance
QuickBooks
Sage
Salesforce
HubSpot
Industry-Specific ERP/CRM Solutions
Excluded Software
Unsupported or end-of-life software
Personally installed applications
Beta software
Custom-developed applications (unless specifically included in the agreement)