MINIMUM STANDARDS

To ensure We can effectively deliver Our services and meet Our service obligations, all current and future Clients are required to maintain the following minimum hardware, software, and operational standards. These requirements apply to all supported environments unless otherwise agreed to in writing.

Failure to meet these minimum standards may limit Our ability to provide support, delay issue resolution, or require remediation work billed separately.

1. Hardware Standards

  • Business‑class computers, servers, and networking equipment

  • Hardware must be:

    • Vendor‑supported and not end‑of‑life (EOL)

    • Covered by active manufacturer warranty or replacement plan

  • Solid‑state drives (SSD) recommended for all workstations and servers

  • Network equipment (firewalls, switches, access points) must be managed‑grade, not consumer‑grade

2. Operating Systems

  • Supported and fully licensed operating systems only

  • All systems must meet manufacturer support requirements, including:

    • Windows 11+ (supported versions only)

    • Windows Server (supported versions only)

    • macOS (supported versions only)

  • End‑of‑life or unsupported operating systems are not covered

3. Software & Licensing

  • All software must be:

    • Properly licensed

    • Actively supported by the vendor

  • Unsupported, pirated, or deprecated software is excluded from support

  • Line‑of‑business applications must be disclosed and documented

4. Security Requirements

  • Active endpoint protection (antivirus/EDR) on all supported devices

  • Enabled operating system firewalls

  • Multi‑Factor Authentication (MFA) required where supported

  • Supported firewall with up‑to‑date firmware

  • No knowingly infected or compromised systems

5. Backup & Data Protection

  • All critical systems and data must be backed up

  • Backups must be:

    • Automated

    • Monitored

    • Tested periodically

  • Client is responsible for identifying critical data unless backup services are managed by Us

6. Network & Internet

  • Stable business‑grade internet connection

  • Properly configured network infrastructure

  • Secure Wi‑Fi with strong encryption

  • Administrative access provided where required for support

7. Access & Documentation

  • Authorization to administer and manage supported systems

  • Accurate and up‑to‑date network and system documentation

  • Primary technical contact designated by the Client

8. General Conditions

  • Environments not meeting these minimum standards may require remediation before ongoing support is provided

  • Remediation work may be billable unless included in an active service agreement

  • Exceptions must be approved in writing

These minimum standards are subject to change as technology, security requirements, and industry best practices evolve.